Not Receiving Emails

If you are not receiving emails in your OnePoundEmail account, try the following:

1. Check Your Spam or Junk Folder

Very rarely, some legitimate emails may end up in spam. Check these folders to make sure the email wasn’t filtered there before moving on to the remaining suggestions.

2. Verify Your Email Quota

If your mailbox is full, new emails may be rejected. Log in to your control panel and check your mailbox storage. If it's full, you can easily remove emails from your webmail or third party client or upgrade your package in the OnePoundEmail client area.

3. Confirm MX Records

Make sure your domain’s MX records are correctly set and fully propagated. Incorrect or missing MX records prevent emails from being delivered.

4. SPF and DKIM Setup

Improper SPF or DKIM settings can cause emails to be rejected or marked as spam. Verify your DNS records are set up properly for SPF and DKIM.

5. Check Email Forwarding and Filters

If you have set up forwarding or filters, ensure they are not redirecting or deleting emails.

6. Test with Different Sender

Try sending an email to your address from a different email to confirm if the issue persists.

7. Contact Support

If the issue continues, contact support with more details.